Agata Grela, Digital Strategy Leader at RBS International, highlighted the transformative impact of emerging technologies on the financial sector during her address at the IoT Tech Expo Global. Grela underscored the need for financial firms to embrace digital transformation and experiment with technologies like IoT and AI to deliver meaningful products and services for clients.
The integration of real-time IoT data streams, according to Grela, enhances visibility into client assets, enabling a contextual understanding that can drive informed decision-making. While acknowledging the potential of AI systems to optimize processes and extract insights from vast datasets, she stressed the importance of approaching these technologies with a thoughtful consideration of ethical and moral frameworks.
Grela delved into generative AI, specifically highlighting ChatGPT’s capacity to process extensive data and provide insights. However, she cautioned about its inherent lack of future-thinking capabilities. Guiding the development of emerging tech was emphasized as crucial for financial institutions, requiring continuous improvement, adoption, and assessment.
To navigate the evolving landscape, Grela urged finance professionals to cultivate “future-ready” skills, emphasizing systems thinking and the simplification of technology understanding for colleagues and customers. The ultimate goal, she noted, is to create effective and future-proof digital transformation by comprehending the interconnected nature of these technologies and their seamless integration into everyday experiences. As financial institutions navigate these advancements, the focus remains on purpose-driven technology adoption and inclusive journeys.
